Michael Marx » Social Six Sigma (β)

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Customer Service Lessons from the Ice Cream Lady
[31 Aug 10, 3:34am] Every Friday between 5 and 6 pm my kids hear the familiar jingle of the Ice Cream truck headed in our direction. The first time we heard it we chased that truck all through the neighborhood until we finally caught it. A memory my kids still talk abou…
Continuous Improvement Deployment Planning with Mike Carnell
[24 Aug 10, 5:38am] Listen to internet radio with Steven C. Wilson on Blog Talk RadioIf you can make it through the first full minute of ads, the meat of the conversation with Mike Carnell is really good. For any company starting out or in planning sessions of how to r…
ISSSP Leadership Conference Word Clouds
[6 Jul 10, 3:08pm] I attended the ISSSP 2010 Leadership Conference last week in sunny Scottsdale, Arizona. (In case you missed it check my twitter stream for the live tweets). I have been attending the leadership conference since 2005 and have always enjoyed it. This w…
Welcome to MichaelMarx.info
[20 May 10, 11:15pm] As much as I hate to talk about myself…this site is all about me, my professional resume and online presence. I’ll surely post a few blog entries now and then as well. Please have a look around at the work I’ve done and contact me if you’d l…

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